Contact us
For anything about Snailgram, email us. A real person reads every message, and we aim to reply within one business day.
About an order
Please include the email address you ordered with and the recipient's name, so we can find your card quickly.
- To change the address or cancel, email us as soon as you can. We can make changes until the pen starts writing your card.
- If something's wrong with your card, tell us what happened. A photo helps. We'll rewrite and resend it or refund you.
- If your card hasn't arrived, let us know the date it was due and we'll look into it.
Privacy
To see, correct or delete what we hold about you, email us with "Privacy request" in the subject line. Our privacy policy explains what we keep and for how long.
Security
To report a security issue, email us and follow our responsible disclosure policy.
Complaints
If you're unhappy, email us and tell us what happened. We aim to resolve complaints within 10 business days. Our terms and conditions explain the full process.
By post
Snailgram
PO Box 169
South Melbourne VIC 3205
Australia
Snailgram is run by AWS, CYY & Co. Pty Ltd (ACN 686 116 245) as trustee for Mumu, Lulu & Co. (ABN 54 837 123 965).