Contact us
For anything about Snailgram, email us. A real person reads every message, and we aim to reply within one business day.
To support@snailgram.com.au Write to us →What's it about?
Pick a card and we'll start the email for you, with the right subject line already filled in.
About an order
Please include the email address you ordered with and the recipient's name, so we can find your card quickly.
- To cancel, open Your orders and cancel the card there for a full refund, while it waits in the queue for the pen.
- To change the address, email us as soon as you can. We can make changes until the pen starts writing your card.
- If something's wrong with your card, tell us what happened. A photo helps. We'll rewrite and resend it or refund you.
- If your card hasn't arrived, let us know the date it was due and we'll look into it.
Privacy
To see, correct or delete what we hold about you, email us with Privacy request in the subject line. Our privacy policy explains what we keep and for how long.
Send a privacy requestSecurity
To report a security issue, email us with Security in the subject line and follow our responsible disclosure policy.
Report a security issueComplaints
If you're unhappy, email us and tell us what happened. We aim to resolve complaints within 10 business days. Our terms and conditions explain the full process.
Make a complaintBy post
We'd be a funny sort of card company if we didn't take letters.
Email is quickest, but post works too. We'll read it all the same.
SnailgramPO Box 169South Melbourne VIC 3205AustraliaSnailgram is run by AWS, CYY & Co. Pty Ltd (ACN 686 116 245) as trustee for Mumu, Lulu & Co. (ABN 54 837 123 965).